ESTATE FREQUENTLY ASKED QUESTIONS
Where are the HOA offices situated, and what are the office hours?
The HOA office is situated at The Yard.
What are the HOA Office hours:
Mondays to Thursdays: 07h30 –16h30
Fridays: 07h30 –16h00
Closed weekends and public holidays
New Home Owners:
Val de Vie: Biometric enrolment forms are available from Estelle Conroy at The Yard (Estelle.firstname.lastname@example.org/ 021-863 6128). Completed forms should be submitted to Estelle.
Pearl Valley: Biometric enrolment forms are available from Daphne Smith at The Yard (Daphne.email@example.com/ 021-867 8000). Completed forms should be submitted to Daphne.
Physical enrolments should be scheduled by appointment with Daphne Smith.
Enrolment can only be done after tenants have been approved by the HOA. A criminal check will be conducted, and when the results are clear, the enrolment can be finalised. Copies of ID, rental agreement and signed Estate and pet rules must accompany completed enrolment forms.
Val de Vie: Tenant enrolments are managed by Estelle Conroy.
Pearl Valley: Tenant enrolments are managed by Daphne Smith.
All contractors, domestic workers, gardeners, au pairs, butlers, PA’s etc, need to undergo a criminal check before enrolment. The enrolment form must be completed and accompanied by a copy of ID/passport. Valid original work permits are mandatory for foreign workers.Val de Vie & Pearl Valley: Enrolments are done at the Registration Centre at the Berg River gate.
Mondays to Fridays: 08h00 –17h00
Closed weekends and public holidays
Remotes are available to residents only, at a cost of R300 eachat the Registration Centre at the Berg River gate or from the HOA office at The Yard.
Please visit the Val de Vie website on the HOA Internal Communication link for step-by-step instructions on how this paperless visitor enrolment system works.
Val de Vie: A postbox key can only be obtained after the property has been transferred into your name, during office hours at the HOA office, or onoccupation of the home.
Pearl Valley: Please request keys for your post box fromMaurice-Ryan Haupt at Maurice-Ryan.Haupt@valdevie.co.za
Val de Vie: Erf number, Val de Vie Estate, Kliprug Minor Road, Paarl 7646
Pearl Valley: Erf number, Pearl Valley, Paarl, 7646.
Post is sorted as and when received from the SA postal services.
Yes. Please complete the furniture removal indemnity form available from the security main gates prior to arranging your delivery or removal.
Val de Vie and Pearl Valley: It is the homeowner’s responsibility to apply for a dustbin once Drakenstein occupation is issued. Use your stand number (SG) as reference andcontact 021-807-4715.
Please contact maintenance for any enquiries –Lindy Stemmet on Lindy.Stemmet@valdevie.co.za/ 021 863 6100
Val de Vie: Refuse removal is done weekly by the Drakenstein Municipality. Normal refuse is collected Wednesdays and garden refuse Fridays. Please refer to the schedule at www.drakenstein.gov.za.
Pearl Valley: Refuse is collected by Wasteman every Monday morning (including all public holidays). Please place your bin on the pavement outside your property before 08h00. Do remember to take your bin back in once removal has taken place.
Val de Vie forms part of the municipal door-to-door recycling service. Each week, on the same day as your refuse removal, your recyclable material will be collected. First time users can collect a bag from the security gatesto start off with. Place next to your refuse bin for collection. Home owners can also make use of the paper and glass banks at the Maintenance Centre.
Pearl Valley has its own recycling unit situated behind the post box building at the main entrance of the Estate.
Val de Vie: The picnic area is located on the banks of the Berg river, on the northern side of the Estate. Access to the river frontage and the picnic area is controlled, and only possible to residents via pre-programmed remote controls (with the same remote as for inner lane booms). Access is only possible via three gates – the southern gate, the gate at the picnic area and the northern gate. Access is limited to non-motorised transport, during daylight hours only.
Pearl Valley: The Boma is available to all residents. If you plan to use the Boma please check with Daphne Smith at firstname.lastname@example.org if the facility has not been booked exclusively.
Electrician: Steven Jones – 021-979 4925 / 082 871 4960 or 084 513 8088
Plumbing: Dawie Theron Plumbing – 076 542 4757 or 074 906 0787
Drain It – 021-855 3035 / 078 920 6491
The Estate does not guarantee or take any responsibility for the quality of services, products provided, or the conduct of any of the service providers mentioned in the publication.
Privately owned golf carts used on the Estate must be electric and in the standard manufactured colours (green or beige). If you intend to use the golf cart on the golf course, it must be silver in colour. All carts must have a decal sticker with the applicable SG/ Erf /lodge number. Decal stickers can be ordered with Jaco at Jaco.Coetzee@pearlvalley.co.za at a cost of R160. Gold stickers will be issued for Val de Vie residents and silver for Pearl Valley to eliminate confusion between house numbers.
Yes, there is limited free WiFi available.
Any work involving building, renovations, water tanks and artificial grass will require plans to be submitted to the HOA Building Control Officer.
Please contact Jovan Venter on 066 481 5272 /Jovan.email@example.com